Accounts and authority
You must be at least 18 and able to enter a binding agreement. If you act for an organization, you confirm that you are authorized to bind it. Provide accurate account and billing details, protect credentials and API keys, and promptly report unauthorized access. You are responsible for users you invite and for activity you authorize within your workspace.
Using Sendary
Sendary provides transactional email templates, sending, and related management features according to your plan. You must comply with our acceptable-use policy and applicable laws. Free accounts do not include live sending. Features and limits shown for your chosen plan apply across the workspace unless otherwise stated.
Delivery depends on receiving mail services, domain configuration, and other providers. API acceptance or a delivery event is not a guarantee that a person received, read, or acted on an email. Sendary is not an emergency communication service. No uptime guarantee or service credits apply unless separately agreed in writing.
Your content and recipient data
You retain your rights to your templates, branding, and other content. You grant us the limited permission needed to host, reproduce, process, and transmit that content to provide, secure, and support Sendary. This does not authorize us to sell your content or use it in our advertising.
You are responsible for your right to use logos, images, and text, for lawful recipient data, and for reviewing generated or translated content before publishing. Automated suggestions can be inaccurate and do not establish intellectual-property rights or legal compliance.
For personal data you submit on behalf of others, you determine the purpose of processing and instruct us to process it for the requested service. You must provide required notices and have a lawful basis. If your use requires a data-processing agreement, special confidentiality measures, or international-transfer terms, contact us before submitting that data. These general terms are not a substitute for a required signed data-processing agreement.
Payment and plan changes
Paid subscriptions renew monthly until cancelled. Prices, taxes, discounts, prepaid email capacity, cancellation, and refunds are governed by the billing and cancellation terms and the offer you confirm. An Enterprise order may set a different price or expressly agreed terms. A specific signed order controls any direct conflict; mandatory law always applies.
Suspension and ending access
We may restrict sending or account access for non-payment, unlawful activity, security threats, abuse, or a material breach of these terms. When practical we will explain the reason and give an opportunity to correct it. Immediate restrictions may be necessary to protect recipients, customers, or delivery infrastructure. You can contact [email protected] to request a review.
You may cancel your subscription through Billing & usage. Cancellation stops renewal; it is not the same as deleting your account or workspace. At the end of paid access, sending and editing stop. Contact support to request account deletion or help retrieving available data before closing the account. Content already expired or deleted cannot be restored through the service.
Sendary’s intellectual property
We and our licensors retain rights to the service, software, and branding. Your plan grants permission to use the service while your account is eligible. Do not bypass access restrictions, resell access without permission, or extract proprietary software except where applicable law expressly permits it.
Service standards and liability
We will provide the service with reasonable care. To the extent permitted by law, we do not warrant uninterrupted availability or compatibility with every external system. For business-to-business use, liability for ordinary negligence is limited to direct, reasonably foreseeable loss and, in aggregate, the fees paid for the affected workspace in the preceding 12 months.
These limits do not exclude liability for fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be limited. They do not remove statutory consumer remedies or permit us to keep charges that the law requires us to refund.
Changes, governing law, and disputes
Japanese law governs this agreement, without removing mandatory protections that apply to you. No mandatory arbitration or class-action waiver is imposed by these terms. Please contact [email protected] first so we can try to resolve a dispute; this does not prevent you from exercising legal rights.
We will give reasonable advance notice of material contract or price changes, normally at least 30 days before the next affected renewal. Changes needed for legal or security reasons may take effect sooner. Changes apply prospectively, and we will request fresh agreement when legally required. You can cancel before an affected renewal if you do not accept the change.
Service operator
- Legal name
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[Legal name]
- Representative / responsible person
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[Representative name]
- Business address
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[Business mailing address in Japan]
- Telephone
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[Business telephone number]
- Country
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Japan
