Sent email content history
See the email behind the support question.
Review the actual message sent to a customer, including their order details and personalized content. Give your team the context to resolve questions and check integrations.
Included on Business, Scale, and Enterprise plans.
Keep the emails your team needs.
Choose which templates to save and how long their content stays available. Give the people handling customer questions access to the messages that help them answer.
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Useful for customer support
Check the exact order, payment, or account details included in a customer’s email.
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Useful for integration checks
Confirm that the data from your application appeared correctly in the sent message.
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Access you can control
Grant content access to individual project members and clear content when it’s no longer needed.
Your order is confirmed. We’ll let you know when it’s on its way.
- Order #1042
- $48.00
Your account is ready. You can get started whenever you’re ready.
Choose which content to keep.
Keep the messages that help your team support customers. Choose which templates to save and how long to keep them.
Frequently asked questions
Is email content saved automatically?
No. Content retention is off by default. Opt in individual templates and data you want to retain.
How long can I keep sent email content?
Business supports up to 30 days, Scale up to 90 days, and Enterprise up to one year or a custom period. Saved content is automatically cleared when its retention period ends.
What happens to verification codes and sensitive information?
Verification codes are automatically excluded from saved emails. You can choose which templates and data to retain and who can view their content.
