Billing and cancellation terms

Subscriptions and renewal

Your subscription price, included allowance, additional-capacity rate, and applicable limits are shown on the pricing page and in the offer you accept before payment. That accepted offer forms part of your agreement. A separately agreed Enterprise offer takes precedence over the public price list. Subscriptions and allowances apply per workspace.

Subscriptions are charged in advance and renew automatically each month until cancelled. Billing periods follow your subscription dates. Applicable taxes and the total payable are shown before payment; your card issuer may charge currency-conversion or other fees separately. Changes to agreed prices follow the notice requirements in our terms of service.

View current pricing

Prepaid additional email capacity

When automatic purchases are enabled and your available allowance is exhausted, we charge your saved payment method for another email block before accepting further sending. The block size and price are shown before you authorize automatic purchases. You pay for a whole block even if you use only part of it. Further blocks are purchased as capacity runs out, so the total charge varies with usage.

Included allowances and purchased blocks expire at the end of the applicable billing period. They do not roll over, transfer between workspaces, or have a cash redemption value.

You can disable automatic purchases in your billing settings. This stops new purchases without refunding or removing unused capacity already purchased. Sending stops when available capacity is exhausted, or when a required payment fails or needs authentication.

Usage is counted when a live sending request is accepted. A later bounce, failure, or cancellation does not automatically restore the allowance.

Upgrades and downgrades

Upgrades normally take effect after any required prorated payment succeeds. Review the quote before confirming. Usage already recorded in the billing period is retained; an upgrade does not create a fresh period of usage.

Downgrades normally take effect at the next renewal, with no mid-period refund. You must first reduce users, pending invitations, projects, or templates to the new plan’s limits where required. We do not delete those items automatically to fit a plan.

A lower content-retention limit can shorten saved history, and a plan without retention clears retained email content. Review the warning before confirming a downgrade. Enterprise changes follow the accepted offer.

Coupons and discounts

Discounts apply only to the charges and duration specified by the offer and are shown before payment. A subscription discount does not cover additional email purchases unless the offer says so.

A free or discounted initial period does not cancel the subscription or disable automatic purchases. Unless cancelled, the subscription renews at the agreed price when the discount ends. A saved payment method may still be required.

How to cancel

An authorized workspace user can cancel in Billing & usage by choosing Cancel subscription and confirming. Cancel before the next renewal to avoid that renewal charge. There is no separate cancellation fee. If you cannot access billing, contact [email protected] for help.

Cancellation takes effect at the end of the paid period and immediately disables automatic purchases of extra email blocks. Remaining paid access and available email capacity can be used until that period ends, unless the account is restricted for another reason. Reactivating renewal does not automatically re-enable extra purchases.

When paid access ends, sending and editing stop. Cancellation alone does not request account deletion or permanently erase all records. Contact support for account deletion or data requests.

Refunds and billing errors

We do not routinely refund subscription periods, unused time, unused allowance, or purchased email blocks, including partially used blocks. We correct duplicate or incorrect charges and provide any refund, cancellation, or other remedy required by applicable law. No clause removes mandatory consumer rights.

Contact [email protected] with the workspace and invoice reference to report a billing error or request a legally required refund. Do not send full card details. Approved refunds are returned through the payment provider, normally to the original payment method; bank processing times vary.

Payment failure and service availability

Our payment providers process payments and manage saved payment methods. Keep your payment details current in Billing & usage. Unpaid subscriptions or extra-capacity charges may restrict sending and other paid access. Payment retries do not guarantee uninterrupted service.

The service becomes available after payment is confirmed, subject to verification, plan limits, and completion of sending setup. If we permanently discontinue a paid service without your breach before the paid period ends, we will refund the unused prepaid subscription portion, subject to any broader rights required by law.

Service operator

Legal name

[Legal name]

Representative / responsible person

[Representative name]

Business address

[Business mailing address in Japan]

Telephone

[Business telephone number]

Country

Japan

Contact

[email protected]